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Contact Us

We're here for you. What would you like to talk about?

We're here for you. What would you like to talk about?

Before we begin. Let's see if we can help you straight away. Here are some of the popular questions we're asked.
Before we begin. Let's see if we can help you straight away. Here are some of the popular questions we're asked.
Get in touch
There are three easy ways to contact us.
We're here to help
Our commitment to you

We make customer service our number one priority and we are committed to providing you with the very best experience. We are proud to have a completely UK based Customer Service Team who are highly trained and dedicated to you, so you can always be confident of speaking to someone locally who knows about all aspects of our services.

Our Customer Service Team is available between 08:00 and 23:59, 7 days a week and you can contact us in the following ways:

  • Call: 0800 083 1988 (Please note: calls to or from our Customer Service Team may be recorded for training and quality purposes)
  • If calling from a mobile please call 0207 688 6120
  • Email: support@meccabingo.com
  • Write to:

Mecca Bingo Customer Services

PO BOX 70695

London, SW1P 9ZR

Complaints process

Although we hope that you never have cause to complain, we would ask that should you have a complaint that you raise this as soon as possible, so that we can address any concerns you have.

We pride ourselves on dealing with complaints in a fair and appropriate manner. Our aim is to show you that we have understood your complaint, taken it seriously and we aim to explain any steps we can take to address the issue.

We will always seek to resolve complaints when you first contact us. Your feedback can be given through our Customer Service Team, through a Chat Moderator or by speaking to the staff at your local club. They will all do their best to help you.

For all stages of our complaints process, we aim to complete a response to you within 10 working days of receiving your formal complaint.

Stage 1

If you are unhappy with our initial response, your complaint would be escalated to either the relevant Club General Manager or to our Customer Services Duty Manager. At this stage we would discuss with you whether we can resolve your issue at this point or if we would progress matters as a formal complaint.

Stage 2

If you are not satisfied with our response at stage 1, we would ask that you let us know why you remain unhappy and outline any outstanding concerns that you have. In addition, we would ask at this point that you let us know what you would consider to be a satisfactory resolution to your concerns.

We will then make an assessment on whether or not an appropriate response has been provided at stage 1 and a decision will be made on each point of your complaint. Depending on the issue, a response at stage 2 could be provided by the relevant Club Area Manager or the Customer Services Correspondence Manager.

Following this response, you may then choose to escalate matters further with our dispute resolution body.

For complaints regarding our online or mobile services, this is the Alderney Gambling Control Commission. Your enquiry must be made in writing and addressed to:

Office Administrator

The Alderney Gambling Control Commission

St Anne’s House

Queen Elizabeth II Street

Alderney

Channel Islands

GY3 3TB

Email: infor@agcc.org

Fax: 44 (0) 1481 823 978

www.gamblingcontrol.org

 

For Gaming disputes in club, should all internal avenues have been exhausted and you are still not satisfied regarding your gaming dispute, you may refer the matter in writing to the Independent Panel for Bingo Arbitration (IPBA) at the following address:

IPBA

PO Box 3742

Maidenhead

SL6 1UJ