Contact Us
For all Online Bingo Queries (our helpdesk is available between 8am and 11:59pm, 7 Days a week)
Call us on 0800 083 1988 from within the UK or on +44 8000831988 from outside the
UK
Email us at
support@meccabingo.com
For all Bingo Club Queries:
Call us on 0800 028 6688
Please note that calls to or from the contact centre may be recorded for training and quality purposes
Contact us by post at:
Customer Services
Mecca Bingo
PO Box 37354
London N1 2WT
Complaints Process
We strive to deliver an excellent service at all times but occasionally we have customers that are unhappy with our service. We are committed to responding to these customers promptly and in a fair and appropriate manner.
Please see below for our complaints process:
Our customer service team are fully trained in all aspects of the services that we provide and will try their utmost to address any issues you may have. So, we would recommend in the first instance you contact our customer service team (by telephone, email or chat) to assist you with any concerns you have.
Customer Services
PO BOX 37354
London
N1 2WT
Tel: + 44 (0)800 083 1988
Email: support@meccabingo.com
However, if you are not satisfied with this response you are welcome to escalate this issue to a Team Manager. They will do all they can to assist you. If necessary they may need to investigate further and it may not be possible to deal with this on the phone so they will make arrangements for this to happen and contact you once they have a resolution. You will be given the name and status of the person who will be handling this for you.
We aim to provide this within 5 working days but will obviously strive to respond more quickly if possible. This will depend of course on the complexity of the issues raised.
However, if after following our complaints process you wish to take your complaint further, for gaming issues customers can contact our governing body, The Alderney Gambling Control Commission:
The Alderney Gambling Control Commission
St Anne's House
Queen Elizabeth II Street
Alderney
Channel Islands
GY9 3TB
Telephone: + 44 (0)1481 825500
Fax: + 44 (0)1481 823978
Email: info@agcc.gg
Website: www.gamblingcontrol.org
Enquiries should be addressed to the Office Administrator