Our complaints process
Contact our Customer Service Team (by telephone or email) and they will try their hardest to help you with any concerns you have.
If you are not happy with their response you can escalate your issue to a Team Manager. They will do all they can to help you. Depending on your issue they may need to investigate further so it may not be possible to completely deal with your issue in one call. If this happens they will contact you once they have a resolution. You will be given the name and status of the person who will be handling this for you.
We aim to solve your issue within 10 working days but, obviously, will try to respond more quickly when we can. This will depend on the complexity of your issue.
However, if after this you wish to take your complaint further, you can contact our governing body, The Alderney Gambling Control Commission, for gaming issues. Your enquiry must be made in writing and addressed to the Office Administrator. Their address is The Alderney Gambling Control Commission, St Anne's House, Queen Elizabeth II Street, Alderney, Channel Islands, GY9 3TB. You can fax them on + 44 (0)1481 823978. Alternatively you can email them at firstname.lastname@example.org. For more information go to www.gamblingcontrol.org.