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Contact Us Hero

Contact Us

Need help? Customer service is our number one priority and we are proud to have a completely UK based call centre. Our Customer Service Team are highly trained and dedicated, so you can be confident that you’re speaking to someone locally who knows Mecca Bingo inside out.

Opening Hours

Opening hours

Our helpdesk is open between 8am and midnight, 7 days a week. Calls to or from our helpdesk may be recorded for training and quality purposes

Want to talk about Mecca Bingo?

Want to talk about Meccabingo.com?

Call us on 0800 083 1988 from within the UK or +44 8000831988 from outside the UK. Alternatively, you can email us at support@meccabingo.com.

Want to talk about Mecca Clubs?

Want to talk about Mecca Clubs?

You can contact your local Mecca Bingo club directly. If you don't already know the contact number for your club, you can find full details here.

Write to us

Write to us

Our address is Customer Services, Mecca Bingo, P.O. Box 70695, London, SW1P 9ZR.

Got a complaint?

Got a complaint?

We’re very sorry to hear that. We strive to deliver an excellent service at all times, but occasionally we understand you may be unhappy with our service. If you are unhappy with your experience at MeccaBingo.com, one of our Mecca Clubs or with our helpdesk, we are committed to responding to your complaint promptly and in a fair and appropriate manner.

Our complaints process

Our complaints process

Contact our Customer Service Team (by telephone or email) and they will try their hardest to help you with any concerns you have.

If you are not happy with their response you can escalate your issue to a Team Manager. They will do all they can to help you. Depending on your issue they may need to investigate further so it may not be possible to completely deal with your issue in one call. If this happens they will contact you once they have a resolution. You will be given the name and status of the person who will be handling this for you.

We aim to solve your issue within 10 working days but, obviously, will try to respond more quickly when we can. This will depend on the complexity of your issue.

However, if after this you wish to take your complaint further, you can contact our governing body, The Alderney Gambling Control Commission, for gaming issues. Your enquiry must be made in writing and addressed to the Office Administrator. Their address is The Alderney Gambling Control Commission, St Anne's House, Queen Elizabeth II Street, Alderney, Channel Islands, GY9 3TB. You can fax them on + 44 (0)1481 823978. Alternatively you can email them at info@agcc.gg. For more information go to www.gamblingcontrol.org.

 

 

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