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| Frequently Asked Questions | |
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I can't login to my account, what should I do? When you enter your username and password, please remember that they are case sensitive. If you get this error message: 'Login Failed. Remember, username and password are case sensitive.' You have entered the correct info, but are using or omitting a capital letter. For example, if your username is 'Customer', entering 'customer' or 'CUSTOMER' will cause it to fail. Always feel free to contact our 24 hour Customer Services team if you need further assistance. How do I open an account? Click the 'Register now' link that appears on the top left hand side of the site. You will be taken through the registration. Please ensure that all fields are filled accurately. Remember that fields marked with a star are mandatory, without this information your registration cannot be completed. If your payment card does not have an issue number, please enter '01' in this field. Which services does my account allow me to access? You can also login to your account with Mecca Games and Blue Square (the UK's leading interactive bookmaker, via the Internet, Digital TV, 3G mobile internet services or WAP). How do I credit my account balance? Before you are able play in real play mode you must credit your account with funds. Click Deposit on the My Account menu. Enter the figure you wish to add to your Mecca Bingo balance, without entering the £ sign. The minimum deposit is £5. The card details you provided on registration are stored on the account and will be used each time you make a deposit or withdrawal. Transactions are only processed at your request; there are no subscription fees. Neteller Deposits/Withdrawals - Maximum deposit/withdrawal limits for Neteller are the same as for credit/debit cards (£10,000) but the minimum amounts are as follows:
Other Neteller information:
Ukash A pre paid voucher payment option
All deposits made using UKASH will incur a 5% fee for administration purposes. The 5% fee is applicable on every individual UKASH transaction you make and is automatically debited from your total deposit amount. Funds will be returned to you by Bank Wire Transfer within 7 working days. Each of these transactions carries a £15 processing charge (or non-GBP equivalent). The first time you request a withdrawal bank account details must be entered. These details will be stored and used for subsequent withdrawals. For more information on ukash and related terms & conditions visit http://www.ukash.com My payment details have changed/expired, how do I update them? In the interests of security, you can only register one card at any one time on Mecca Bingo. If your card has expired or been reissued and the number has remained the same, go to Update Details and alter the issue number, start and expiry dates (as applicable). Confirm the changes by entering your password/PIN and clicking the Update button. If your card has expired or been reissued and the number has changed, contact Customer Services. Following security checks the payment details we hold will be removed from your account. You will be able to enter new card information the next time you attempt a transaction in the Deposit or Withdraw sections of our site, or alternatively, you may wish to add your card over the phone with our team. If you wish to change the card on your account for any other reason contact Customer Services who will advise you accordingly. Which currencies are available? When you register an account you must select the currency you wish to use. Once an account has been generated the currency cannot be altered. We accept UK Pounds, Euros, Australian Dollars, Canadian Dollars, Japanese Yen, Singapore Dollars and US Dollars. How do I claim my winnings? All winnings are credited to your Mecca Bingo balance. You may withdraw them to the payment card registered on your account. Visit the Withdraw section of My Account; enter the figure you wish to be deducted from your Mecca Bingo balance and your password/PIN. The minimum withdrawal is £10 or your full outstanding balance. Your Mecca Bingo balance will be adjusted immediately. Please note, certain Mastercard products and ukash require a bank wire transfer which incurs a fee. Call Customer Services for full information. How long does it take for withdrawals to be processed? If you have requested a withdrawal to the debit card registered on your Mecca Bingo account please allow 3-5 working days for processing to be completed. If it's a credit card, please allow up to 10 working days for the payment to reach you. Allow 7 working days for Bank Wire Transfers. The games aren't loading, what should I do? All the games on our site require the presence of a Adobe Flash player and a stable Internet connection. If you do not have a Flash player you will be informed when the game launches. Download the Macromedia Flash Player here. If I receive a connection error during play has my entry been accepted? If you have placed a stake on a game but have not hit the 'Start' button the entry will not be processed. Re-launch the game and place your stake again. If you have placed a stake and hit the 'Start' button prior to disconnection, the game will run and the entry will stand. You may view the result in the Account History section of My Account. If you weren't able to see the play, please log out and log back in, going back to the original game. The system is designed with a failsafe, so you will never lose out on any winnings you are due. The game will re-run from the point of disconnection. If you are ever in doubt as whether a wager has been struck there are three checks you can make - Your Account Balance - has it been adjusted? Your Account History - does it display the transaction? Customer Services will be able to view your transaction history and advise accordingly. Please remember that sessions will expire after a limited period of inactivity - this is a security precaution designed to protect our members. How do I contact Mecca Bingo? For all Bingo Club Queries: please call 0800 028 6688 |