TERMS & CONDITIONS
TERMS AND CONDITIONS FOR USE OF GAMING SERVICES
IMPORTANT: YOUR USE OF THIS WEBSITE MEANS THAT YOU ACCEPT THE FOLLOWING TERMS AND CONDITIONS WHICH ARE LEGALLY BINDING. IF YOU DO NOT AGREE TO BE BOUND BY THEM, YOU SHOULD EXIT THE SITE.
If you have any questions concerning these terms please contact Customer Services
In the Terms and Conditions, Rank Digital Gaming (Alderney) Limited is referred to as "Rank Digital", "us", "we" or "our" and you are referred to as "you" or "your".
The Terms and Conditions constitute your agreement with us.
By using the Gaming Services, you agree to accept and be bound by the Terms and Conditions and establish an account with us and make payments to us in accordance with such terms and conditions. If you do not agree to accept and be bound by these terms and conditions, then please do not open an account with us.
2. AMENDMENTS TO AGREEMENT
We reserve the right to: (1) revise the Terms and Conditions; and (2) amend the Terms and Conditions at any time. Any such revision or change will be effective immediately on its posting on the Websites, or on notification to you by email or by post (whichever occurs earlier). Use by you of the Gaming Services at any time following such posting or notification shall constitute your acceptance of such revisions or changes. Any revision or change can only be made in writing whether communicated electronically or by way of hard copy. No customer services operative has, for the avoidance of doubt, the power to amend the Terms and Conditions.
3. CHANGES TO YOUR ACCOUNT
To change any of your account information or access the Gaming Services, you must use your security access details (i.e. username, account number and password) that you selected when you opened your account with us and/or any supplemental or amended security access details. You will safeguard such security access details from any unauthorised use. We will not be liable to you for any loss you suffer as a result of any unauthorised use or misuse of your security access details other than as a result of our gross negligence.
4. ACCOUNT INFORMATION
Account history: You can reconcile your financial transactions via the "Account History" section:
When you log on to your account, you can check for unauthorised access to your account via the last login time stamp displayed.
You may only make deposits and withdrawals into your account for the purpose of using the Gaming Services and we reserve the right to suspend or terminate your account in the event that we suspect that you are using your account for other means. We may also be required by law or any relevant authority to report any such activity and to abide by that authority's directions in relation to the funds in your account.
5. WITHDRAWALS AND DEPOSITS
Deposits: You may deposit monies to an account with us by using any of the available payment methods against which you shall be able to use the Gaming Services.
Customers may register 3 payment methods at any one time. When you attempt to deposit, you will be given the option of depositing using a new payment method. You can deregister a payment method if you have no outstanding balance across all our Websites in respect of that particular payment method (and your net deposit for that payment method is zero or less).
Deposits from credit or debit cards will display on your statement as ‘Mecca/Grosvenor'
Withdrawals: You can make withdrawals from your account up to your current available balance by debit card, credit card, cheque or wire transfer (after taking into account all previous wagers) subject to the following conditions:-
(a) Withdrawal by UK issued debit or credit cards: each withdrawal must be at least £10 (save in the case of a final withdrawal to close an account) and must be no greater than £15,000. Withdrawals may only be made to the debit or credit card you have registered to your account and deposited funds with.
(b) Withdrawal by a non-UK issued Mastercard (including some UK Mastercards) registered to your account must be processed by bank wire transfer and ID confirmation may be required.
(c) Withdrawal by wire transfer to UK bank account: each withdrawal must be at least £10, or other currency equivalent, (save in the case of a final withdrawal to close an account). We reserve the right to charge a reasonable processing fee for wire transfer withdrawals. A transfer will only be made to an account in your name and such account must not be at a branch located in any of the jurisdictions referred to at 16 below. Where you are requesting a wire transfer for the first time, we will require proof of identity to be provided. This withdrawal option will only be offered in certain circumstances and you may not withdraw funds by this method if we are able to return your withdrawal to your registered debit or credit card.
(d) In the case of Pre-Paid and non-UK Mastercards or Ukash, where a withdrawal option is not available, we reserve the right to charge a reasonable processing fee to return funds via bank wire transfer.
(e) Maximum withdrawals in any 24 hour period will be subject to such Visa regulations as may be stipulated by Visa from time to time.
(f) Maximum withdrawals per transaction via other third party payment processing websites (such as for Neteller & Money Bookers) may be subject to limits as stipulated by the relevant payment service provider from time to time.
(g) Customers are duly advised of the risks associated with segregation of duties for each brand that we operate. The following link looks at this particular risk. It is part of the AGCC player protection guidelines: www.GamblingControl.org/players.php.
Save where otherwise stated, withdrawals can be made free of charge.
Withdrawals to credit and debit cards will display as ‘Refund Mecca/Grosvenor'.
Bonus Withdrawals: If, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, you can only use such amounts as wagers for playing on the Websites. You are not entitled to withdraw such amounts and we reserve the right to reclaim those amounts if you do not use them to wager on the relevant Website during the period specified in the promotion. We reserve the right to withhold free bets and withdraw promotional offers at any time.
Security Checks: To maintain a high level of security to protect your funds, we may perform random security checks on your account and keep records of transactions and wagers. We may demand additional documentation in the event of a security check and we may terminate and/or suspend your registration and/or account and/or withhold payment to you if we do not receive such documentation.
You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information.
Change of details: : If any of your personal account details or other financial information relevant to your account change, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. This can be done in respect of certain account information by accessing the facility 'My Account'. We will not accept any liability or responsibility for transactions which are declined. Should your credit card be lost, stolen or re-issued, you are required to notify Rank Digital immediately by sending an e-mail to Customer Support.
Account closure: Subject to the provisions of the Terms and Conditions, when you close your account you will be entitled to the return of all cleared funds in it.
Dormant Accounts: For the purposes of the Terms and Conditions, a "Dormant Account" shall mean any customer account which for a period of 24 months or more has not either (a) had funds deposited in it; or (b) had funds withdrawn from it; or (c) had a bet placed from it; or (d) had a bet settled from it. In respect of such Dormant Accounts, we reserve the right to charge on the last day of each month a processing handling fee of £2.50 per month (or the remaining balance should the Account balance be under £2.50) which will be deducted in arrears at any time within 10 working days of the subsequent month together with an annual handling fee of £10 per annum which will be due on 31st December of each calendar year. These charges shall be payable in respect of any Dormant Account until such time as the Account becomes active again or has a nil balance.
If your account has been deemed a Dormant Account (as defined above) and has subsequently been dormant for an additional twelve (12) calendar months, your account shall be deemed an "Abandoned Account" and closed, and the sum total of cash held in your account at the time of closure will be donated to charity.
Interest and charges: Interest is not payable by us on account balances.
We reserve the right to make a charge directly on your account in respect of deposits or withdrawals which we believe have been made for purposes primarily associated with reasons other than gaming on the Websites.
If we suspect you have made significant deposit(s) and withdrawal(s) to and from your account with us to obtain goods or services from a third party, such as Air Miles, whilst only placing minimal wagers in relation to the size of the deposit, we reserve the right to charge a 5% handling fee, to be deducted from the withdrawal to cover all bank charges etc associated with that deposit(s). We also reserve the right to withhold payment for up to 28 days in accordance with section 15 below (Right of Refusal).
We do not accept any liability for errors on any of the Websites or software or any other element of the Gaming Services including generation of random numbers, payout tables and bet settlement and we reserve the right to void all bets on any transactions affected by any such error. You undertake to notify us promptly of any error of which you become aware and not to take advantage of it. We reserve the right to recover from you any monies that you may receive as a result of gaining from any such error together with all costs and expenses incurred in doing so.
For payment fees please refer to the Payments section of the Help Centre.
Any bet placed by you is done solely on the exercise of your judgment and discretion. You acknowledge that you have not relied on any statement, representation or advice from us (including any of our employees) in deciding to place a bet.
We reserve the right to refuse or limit the whole or part of any wager for any reason at our discretion. In any event you are not allowed to place a wager greater than the amount in credit in your account. We also reserve the right to set the maximum and minimum stake amounts and these will be updated in the Specific Rules accessible on the relevant Website. The maximum win from any wager on any Website will be capped at £250,000.
Please note that customer funds are not segregated from company funds and are not therefore protected.
The only permitted jurisdictions that the Company permits gambling to be undertaken online are as follows:
Republic of Ireland
7. INTELLECTUAL PROPERTY
All copyright, trademarks, designs, text, photographs, videos, images and graphics, and their layout and arrangement, database rights and all other intellectual property rights relating to the material or content of the Gaming Services and the Website or other delivery mechanism are and shall remain our (or our licensor's) property. These intellectual property rights are protected by the laws of Alderney, international treaties and all other applicable copyright and intellectual property laws. The Gaming Services and their material and content are made available for your personal non-commercial use. Any other use of such items or rights without our prior written consent is not permitted.
8. CUSTOMER DISPUTES
If you wish to make a complaint, you must do so by contacting our Customer Services Team. If your complaint cannot be resolved satisfactorily, then you may take your dispute to the Alderney Gambling Control Commission – http://www.gamblingcontrol.org.
We will record all telephone and electronic transactions with customers in the interests of both our customers and ourselves, and you consent to us doing so. When a dispute occurs which cannot be resolved by us, the relevant recording(s) may be made available to the IBAS.
9. USE OF GAMING SERVICES BY YOU AND THIRD PARTIES/AGENTS
You shall fulfil all commitments made on your account in the course of using the Gaming Services and be responsible for all communication from your account with us. You agree that if any other person uses the Gaming Services through your account, you shall (subject to us taking reasonable precautions against fraud and computer hacking) be bound by such use as if it were your own use, and you shall fully indemnify us in respect of any failure by such third party to fulfil any commitments made by such use.
We shall only honour transactions which we have actually received and wagering shall only be treated as received at the time that our systems actually receive them.
10. LICENCE TO USE THE SOFTWARE
When using the Websites, it may be necessary for us to provide you with our own software and that provided by third parties ("Software").
You may be required to enter into end user terms and conditions of use in respect of such Software (a "Software Agreement") in order to make use of such Software. The terms upon which you may download and use any such Software will be made available to you at the time of download and must be accepted by you prior to your use of that Software.
Under no circumstances shall you interfere with, copy, modify or reverse engineer any Software provided to you by us and/or any third party or attempt to do so, except as permitted by law.
In case of any inconsistency between these terms and conditions and any Software Agreement, these terms and conditions will prevail.
11. COLLUSION, CHEATING AND FRAUD
If you are gaming on peer to peer events via the Websites (i.e. against third parties), you cannot see who you are gaming against. If you suspect that any such third party might be cheating by undertaking one of the following:
(i) colluding with other third parties; or
(ii) using unfair external factors or influences including but not limited to any software program that may provide you with an unfair advantage such as those utilising artificial intelligence in order to assist them in the use of the Gaming Services;
(iii) undertaking fraudulent activities to your disadvantage and their advantage;
(iv) use of multiple accounts,
such practices are not allowed and we will take all reasonable steps to prevent them.
You should report such activity to our customer services team as soon as reasonably practicable.
We reserve the right to terminate your account, withhold the balance of your account and recover from your account the amount of any affected pay-outs, bonuses or winnings if:
i) you are found or suspected to be participating in any form of collusion or fraudulent practice;
ii) we become aware that you have placed bets and/or gamed with any other online provider of gambling services and are suspected (as a result of such play) of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;
iii) we become aware that you have requested a charge-back or have denied any of the transactions made on your account;
iv) you become bankrupt or have equivalent proceedings occurring anywhere in the world; or
v) you have more than one account at any one time; or
vi) you are using our software and/or system in a manner which we deem inappropriate
If we become aware or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity then we reserve the right to retain the amount of that transaction and any other transaction made by you. In addition, we reserve the right to retain any funds related to that activity and the balance on the accounts in question. We shall be under no obligation to provide you with any reasons for so doing. If the activity and transactions are cleared of any suspicions all retained funds will be again available to the player.
Where we suspect that you are participating in any form of collusion or fraudulent practice we reserve the right to report such activity or suspicions to the police, relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions including details of your identity and you agree to cooperate fully with us to investigate any such activity.
12. LIMITATION OF LIABILITY
Our maximum liability to you for any matter arising out of or in connection with your use of the Gaming Services and/or Website will be limited to the aggregate of the amount legitimately in your account and the return of the amount of the stake of any disputed wager. We shall not be liable for any loss that occurs through your use of the Gambling Services or the Websites.
We shall in no event be liable to you, whether such liability arises in contract, tort or otherwise, for any loss of profits or for any other indirect, special, incidental, consequential or economic loss whatsoever or any exemplary or punitive damages of any kind arising out of or in connection with your access to, or use of, or inability to use, any of the Gaming Services or the Websites. Without limiting the generality of the foregoing, we shall not be liable for any loss or liability resulting from, but not limited to: (1) access delays or access interruptions; (2) any system or communication errors relating to the generation of random numbers, bet settlement or other elements of the Gaming Services; (3) data non-delivery or data mis-delivery; (4) acts of God or other circumstance(s) beyond our control; (5) the unauthorized use of your security access details; (6) damage to goodwill or reputation; and (7) errors, omissions, or misstatements in any and all information or services(s) provided under this Agreement and we reserve the right to void all wagers on the Gaming Service in question arising from such circumstances.
However nothing in this Agreement shall exclude our liability which we may have in respect of fraud or death or personal injury arising from our negligence.
You shall indemnify, and hold us harmless on demand (and keep us so indemnified or held harmless) against any claim brought against us by a third party resulting from or in connection with your use of the Gaming Services or any of the Websites or any other delivery mechanism in any way and your use of our server and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including legal costs and expenses) or liabilities whatsoever suffered and howsoever incurred by us in consequence of or relating to your non-observance or breach of this Agreement or from the services provided.
14. WARRANTY AND DISCLAIMER
You warrant that the information you provide to us to register (and during your use of the Gaming Services) is, to the best of your knowledge and belief, accurate and complete, and that any future changes to this information will be provided to us in a timely manner. Your use of the Gaming Services and the Websites is solely at your own risk and you accept that the information contained in the Gaming Services and/or the Websites may contain bugs, errors or other limitations.
We do not represent or warrant that the information accessible from any of the Websites or any other delivery mechanism is accurate, complete or current. The Gaming Services and the contents of the Websites and any other delivery mechanism are provided on an "as is" "as available" basis without warranties, representations or undertakings of any kind and we hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Gaming Services and the Websites supplied under this Agreement whether imposed by statute or operation of law or otherwise that are not expressly stated in this Agreement including, without limitation, the implied warranties of satisfactory quality, merchantability and fitness for a particular purpose.
We shall have no responsibility nor shall be liable for any damages caused by viruses contained within any of the Websites or any other delivery mechanism.
15. RIGHT OF REFUSAL
We, in our sole discretion, reserve the right to refuse to register you and/or to suspend and/or terminate your account at any time and/or to refuse to accept any bet or transaction in respect of or in connection with your use of the Gaming Services. We shall not be obliged to provide you with any reasons for so doing and shall not be liable to you in any way for any loss or damages that may result from any such action. Furthermore, we reserve the right to refund to you or withhold any payment of monies from or into your account if there is manipulation of our financial system or suspicion or evidence thereof or a breach or suspected breach of any applicable law, regulation or any of these terms and conditions, in each case without providing any reason.
Use of any account otherwise than in accordance with these terms and conditions or any other abuse of any account is strictly prohibited.
We reserve the right to withhold and/or withdraw any promotional offers (including free bets or tokens) at any time.
We reserve the right to withdraw your use of any of the Gaming Services at any time, subject to fulfilment of any outstanding commitments under these terms and conditions.
16. AGE AND JURISDICTION
You must be over eighteen (18) to register, and by opening an account you warrant to us that you are that age or over. We reserve the right to void any wagers with minors and also reserve the right to request proof of age documentation from you at any time. If you are subsequently proven to have been under the age of eighteen (18) at the time you placed transactions with us then your account will be closed, all transactions placed whilst you were under the age of eighteen (18) will be made void and all related funds deposited will be returned save in respect of any winnings which you have accrued at such time which will be forfeited.
The presentation by Rank Digital of any betting or gaming propositions or facilities (in particular, but not exclusively, on its Website(s)) does not constitute an offer or invitation for the use of or subscription to the Gaming Services in any jurisdiction in which such activities are prohibited by law.
It is your responsibility to ensure that at all times you comply with all laws in any jurisdiction that apply to your use of our services. In particular, if you live in or are visiting a country where gaming is prohibited, you must not register with us, deposit any funds with us or attempt to use the Gaming Services as it may be illegal in the jurisdiction in which you are located. Rank Digital only accepts bets or play from persons located in the following jurisdictions:
Republic of Ireland
This list may be changed by us from time to time with or without notice.
Accessibility of any of the Websites in any of the prohibited jurisdictions shall not be construed as a representation or warranty with respect to the legality of use of the Gaming Services in that jurisdiction. No winnings shall be paid to you in respect of the use of the Gaming Services whilst you are located within any jurisdiction where the Gaming Services (or part of them) are not permitted.
We reserve the right to terminate your account and refuse any and all current or future use of the Gaming Services if we suspect or know that you have been using them whilst located in a prohibited jurisdiction.
The Alderney eGambling (Money Laundering Amendments) Regulations, 2009 (and any subsequent amendments) set out global standards to address the risks of money laundering and terrorist financing and may require us to request identification information from you from time to time, which you agree to provide to us upon request.
17. OTHER RESTRICTIONS
Our employees and those of our associated companies may not open an account or register on the Websites whether in their own name of on behalf of a fellow employee, friend or relative.
You must not register or seek to register with any of the Websites or attempt to use the Gaming Services if you are acting on behalf of someone else or if you are not acting as principal.
The terms and conditions of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed in the light of applicable law as nearly as possible to reflect the original intentions of the parties, and so that the remaining terms and conditions of this Agreement will remain in full force and effect.
19. ASSIGNMENT AND ENTIRE AGREEMENT
This Agreement is made exclusively between us and you. You shall not be entitled to assign or transfer this Agreement in any way. You agree that this Agreement is the complete and exclusive agreement between you and us regarding your use of the Gaming Services. This Agreement supersedes all prior agreements and understandings between us and you, whether established by custom, practice, policy or precedent.
20. GOVERNING LAW
These terms and conditions shall be governed by and construed in accordance with the laws of Alderney. You irrevocably agree that the courts of Alderney shall have exclusive jurisdiction to resolve any dispute or claim of whatever nature arising out of or relating to this Website. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our intellectual property rights or breach of these terms and conditions is taking place or originating.
21. SELF EXCLUSION
If you wish to take an enforced break from gaming, we give you the power to exclude yourself. If you choose to do this, it will be for a minimum of six months before you may apply for reinstatement.
You may instruct us to exclude yourself by calling our Customer Service Team, entering a live chat or by sending us an e-mail with your instructions. Please include your full name, address, username and date of birth in your contact with us.
You can contact us using one of the below methods:
Use of this opt-out facility will result in your account being blocked for a minimum of six months or such longer period as you direct and we will not accept wagers from this account.
For more information on responsible gaming please visit keepitfun.rank.com for advice.
22. USE OF INFORMATION
Your username/account number and password also allow you access to the all of meccabingo.com and grosvenorcasinos.com websites