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We're here for you. What would you like to talk about?
We're here for you. What would you like to talk about?
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It's about Mecca online
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It's about a Mecca Club
Before we begin. Let's see if we can help you straight away. Here are some of the popular questions we're asked.
Before we begin. Let's see if we can help you straight away. Here are some of the popular questions we're asked.
1. I've forgotten my username or password.
Don’t forget that your username and password are case sensitive. Try entering them again if you think you might have made a mistake. If you still can’t login, you can get your details emailed to you by clicking the button.
2. Where is my withdrawal?
Withdrawing your money from Mecca Bingo is really easy. All you have to do is click on My Account once you have logged in and then click Withdraw. Then, it’s just a case of following the on-screen instructions. The minimum amount that you can withdrawal is £10 (except when you a closing an account).
Please note withdrawals can take between 3 to 7 working days to appear in your account depending on who you bank with.
3. Where is my sign up bonus?
We automatically put the sign up bonus in your account within an hour of you spending your first deposit on bingo.
If your deposit isn’t there please check that you have played through all of your deposit. Also, please double-check that you have played on bingo and eligible games.
We’re sorry that some games don’t qualify for the Sign Up Bonus. You can find them in the Sign Up Bonus terms and conditions.
4. How do I register?
All you have to do is hit the Join Now button.
From there it’s really easy; just follow the step by step guide. Please make sure all your details are correct, if you make any mistakes your account may be suspended while we verify your details.
Don’t forget, you have to be over 18 to open an account with Mecca Bingo.
5. How do I deposit?
Depositing into your Mecca ccount is really easy. All you have to do is click Deposit in the My Account section.
The smallest amout you can deposit at one time is £5.
You can use any of these:
Credit / Debit cards
• Visa Credit
• Visa Debit
• Visa Electron
• Maestro
• Mastercard
Others:
• PayPal
• Skrill/Moneybookers
• Ukash
All payments to and from us will appear on your statement as “Mecca/BSQ/Grosvenor”.
1. Where's my local club?
There are 3 easy ways to find your local club.
- Use our handy club finder and type in your postcode or local area.
- Click the nearest club button on the club finder and let your device's GPS do all the hard work.
- Check our full A-Z list of clubs to find the one you're after.
2. What are the session times and prices at my local club?
The times and prices for sessions change between clubs.
To find out the most up to date information check your local club page.
3. I have a question about my local club
The staff at our clubs are happy to help and will always try to answer your questions.
To find out the most up to date information check your local club page.
Get in touch
There are 4 easy ways to contact us.
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Chat online -
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Phone -
WriteCustomer Services
Mecca Bingo,
PO Box 4933
Maidenhead
SL60 1WL
We're here to help
Our commitment to you
We make customer service our number one priority and we are committed to providing you with the very best experience. We are proud to have a completely UK based Customer Service Team who are highly trained and dedicated to you, so you can always be confident of speaking to someone locally who knows about all aspects of our services.
Our Customer Service Team is available every day except Christmas day (25th December), and you can contact us in the following ways:
- Call: 0800 083 1988 between 8am and midnight (Please note: calls to or from our Customer Service Team may be recorded for training and quality purposes)
- If calling from a mobile please call 01200 309 561
- Live chat available 24/7
- Email: support@meccabingo.com
- Write to:
Mecca Bingo Customer Services
PO Box 4933
Maidenhead
SL60 1WL
Complaints process
Although we hope that you never have cause to complain, we would ask that should you have a complaint that you raise this as soon as possible, so that we can address any concerns you have.
We pride ourselves on dealing with complaints in a fair and appropriate manner. Our aim is to show you that we have understood your complaint, taken it seriously and we aim to explain any steps we can take to address the issue.
We aim to provide a response to you within 10 working days of receiving your formal and for complaint at each stage of our complaints process,
Stage 1: Raising your complaint
We will always seek to resolve complaints when you first contact us. Your feedback can be given through our Customer Service Team, through a Chat Moderator or by speaking to the staff at your local club. They will all do their best to help you and try to resolve your complaint at first contact.
Stage 2.
If you are unhappy with our initial response, your complaint would be escalated to either the relevant Club General Manager or to our Customer Services Duty Manager. At this stage we would discuss with you whether we can resolve your issue at this point or if we would progress matters as a formal complaint.
Stage 3.
If you are not satisfied with our response at stage 2, we would ask that you let us know why you remain unhappy and outline any outstanding concerns that you have. In addition, we would ask at this point that you let us know what you would consider to be a satisfactory resolution to your concerns.
We will then make an assessment on whether, or not, an appropriate response has been provided at stage 2 and a decision will be made on each point of your complaint. This decision will be communicated by an appropriate manager.
Following this response, you may then choose to escalate matters further with our dispute resolution body.
For complaints regarding our services, this is the Independent Betting Adjudication Service (IBAS) who will then contact us to obtain the relevant information.
You can contact IBAS by e-mail, post or telephone using the details provided on the IBAS website https://www.ibas-uk.com/contact-ibas/
IBAS will want to see that you have used the 3 stage process where possible however, If your complaint has not been responded to in full by 8 weeks from the point of notifying us, you may choose to contact IBAS before the 3 stage process has completed.
For any referral to IBAS the decision made will be final.
