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Privacy Policy

1.  Who we are, what we do and how to contact us.

These online services are provided by Rank Digital Gaming (Alderney) Limited, a company registered in Alderney under company number 1480 (“Rank”, “we”, “us” or “our” in this policy). 

We are part of The Rank Group Plc group of companies (‘Rank Group’) which operates gaming venues in Europe and digital gaming sites, including the Bella Casino, Enracha, Grosvenor Casino and Mecca Bingo brands.

If you have any questions about this policy or your rights please contact us at:

Telephone:

Customer Services:

Mecca Bingo - 0800 083 1988
Bella Casino – 0330 102 8582
Grosvenor Casino – 0800 083 1990

Email:

support@meccabingo.com

support@bellacasino.com

support@grosvenorcasinos.com

Post:

Data Protection Officer, Rank Digital Gaming (Alderney) Limited, c/o TOR, Saint Cloud Way, Maidenhead, Berkshire SL6 8BN

We are committed to protecting and respecting your privacy. This policy explains the basis on which personal information we collect about you will be processed by us. Where we decide the purpose, or means, for which personal data is processed, we are the ‘data controller’. We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.

This policy explains the following:

  •  • What personal information we collect;
  •  • How we use that information;
  •  • Who we may disclose that information to; and
  •  • Your rights.

 

This policy incorporates our cookie policy which can be found here.

Our services contain hyperlinks to websites operated by third parties. These third-party websites will have their own privacy policies and we recommend you review them. They will govern the use of personal information you submit or which are collected by cookies whilst visiting those websites. We do not accept any responsibility or liability for them and your use of them is at your own risk.

2. What information do we collect?

We collect and process the following information which may include your personal data.  Click on a heading to find out more.

3. Information Sharing

We will share your information with third parties only in the ways that are described in this privacy policy. If you would like to find out more about how the third parties listed in this policy use your information, this should be set out in their respective privacy policies.

We keep your information confidential, but may disclose it to our personnel, other companies within the Rank Group, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy. However, this is on the basis that they have agreed to safeguard this information.

In addition to the third parties listed in this policy, examples of the types of third parties we work with are:

IT companies who support our IT systems;

Direct Marketing companies that help us deliver our service to you;

Data insight companies to help us ensure your details are correct and up to date; and

Third party sites such as Google and Facebook which might advertise our services.

In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

We may share some of your personal data including your name, date of birth and address with a Credit Reference Agency (TransUnion) so that we can carry out an affordability check on you, in certain circumstances. This check may leave a search footprint, but please note that this will not affect your credit score. For any further information about how TransUnion holds and uses your information please click here: https://www.transunion.co.uk/legal-information/bureau-privacy-notice

4. How we use your information and who we share it with

5. Your Consent Preferences

You may from time to time be asked to give your consent to your information being used for specific purposes, including marketing.

If you wish to alter your consent preferences at any time you can do so in the My Account section of this site. It may take us a short time to action these preferences.

6. Your Rights

You have the following rights over the way we process personal data relating to you. We aim to respond without undue delay, and within one month at the latest. To make a request, please see our contact details at section 1.

7. information Retention

We will cease use of your data for marketing purposes no more than two years after your last transaction with us. We typically retain your data for seven years from when our relationship ends to satisfy our regulatory obligations, including anti-money laundering regulations. If we hold any information relating to problem gambling matters or any suspension or termination of your account, we may hold this for a longer period, as we reasonably deem necessary.

8. Children

We do not use the Application to knowingly solicit data from or market to children under the age of 18.  If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at Information.Centre@rank.com. We will delete such information from our files within a reasonable time.

9. Security

We will take all reasonable technical and organisational precautions to prevent the loss or misuse of your personal information.

Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

10. Changes

We will notify you of any significant changes to this policy by email, notice on the site or by account message.

11. International Transfers

Where we transfer your data outside of the EEA, we have agreements in place with those parties which include standard data protection clauses to ensure that appropriate safeguards are in place to protect your personal data. 

Last Updated: 11 May 2018

Cookies Policy

A. Introduction

Cookies may constitute personal data. This cookie policy explains how Rank uses cookies on our online services. It should be read in conjunction with our privacy policy, which can be found on our website here.

We may obtain information about you by using cookies. Cookies are small software files, typically consisting of numbers and letters, which are placed by a website or app onto the device used to access that our online services.

We will place cookies onto any devices you use to access our online services. These cookies will enable information to be stored on your devices and sent between our online services and your devices.

Cookies help us to improve our website and deliver a better and more personalised service.

You may refuse to accept cookies by activating the setting on your internet browser or device which allows you to refuse the setting of all or some cookies. However, if you do not accept cookies you may be unable to access the whole or part of our online services or may be unable to enjoy the benefit of their full functionality.

B. Third Party Cookies

We work with third parties who may also set cookies on our website, including, for example, our media buying partners, advertising networks and providers of external services like web traffic analysis, which we use to enable gambling functionality, enable social networking functionality, deliver ads, and monitor how visitors use our online services. These third party suppliers are responsible for the cookies they set on your device. We have no control over these cookies or how they are used. Further information about these third party cookies may be provided in the cookie policies of the relevant third parties.

C. Overview of the Cookie Type

An indication of the types of cookies that may be placed on your devices can be found in the table below:

Authentication

To log you into our online services and keep you logged in.

Wagers

To keep track of wagers that you have placed.

Preferences

To remember information about you such as your preferred language and configuration. This allows us to customise our online services according to your individual interests.

Analytics

To help us understand how you use our online services, and how often, so we can improve them to deliver a better experience for our users.

To carry out research and statistical analysis to help improve our content, products and services. This also enables us to estimate our audience size and usage patterns.

Advertising

To deliver ads which are more relevant to your interests, and to measure their performance.

 

Last updated: 24 February 2021