The first step in taking back control is to be completely honest with yourself and accept that there is a problem, but that you have the will to confront it. Having done so, you have taken the biggest step to addressing the issue.
For most people, gambling is a fun way to spend their free time. But for some, it can become a problem. That’s why we encourage all players, no matter their experience, to play responsibly.
At Grosvenor Casinos, we’re committed to creating a safe and supportive environment. If you ever feel like gambling is getting out of control, we’re here to help.
Log in to your account and visit the Safer Gambling section to access tools that help you stay in control:
If you’re unsure whether your gambling is staying in control, take GamCare’s free self-assessment – it’s quick, anonymous, and offers personalised advice based on your results. click here for the assessment.
Afterward, if you feel you need more support, explore our Safer Gambling tools to help you stay in control.
Safer GamblingOur websites offer the following tools. Log in and visit the safer gambling section if you wish to use or apply them to your account.
The websites also hold the terms and conditions of your registration, and these can be found in the footer of each site. Also, if you are not happy with our service and want to raise a complaint, the complaints process can be found in the footer of each brand website.
As always with all online accounts, remember to keep your personal data to yourself and never share your password with anyone.
A good way to gauge whether your gambling is no longer fun, and may be getting out of control, is to ask yourself the following questions. If you answer ‘yes ‘ to any of them, you may be at risk and should relook at your gambling habits.
If you answer “yes” to any of these questions, we recommend you consider taking the independent anonymous self-assessment questionnaire offered by GamCare, click here for the assessment.
The online assessment will provide you with a breakdown of how gambling is affecting your life, alongside recommendations for your next steps. After you’ve reviewed your results and you feel you would benefit from further support please continue reading below and consider our safer gambling tools to limit your play
The first step in taking back control is to be completely honest with yourself and accept that there is a problem, but that you have the will to confront it. Having done so, you have taken the biggest step to addressing the issue.
It may be that simply standing back and realising that you have been displaying some of the above behaviours is enough to make you adjust your approach and allow you to resume control. Alternatively, you may feel you need help, advice and support.
You can talk in confidence to one of our customer service team members. They all understand the issues involved and have been specially trained to provide you with information and guidance on how to take control of your account. You can call our 24/7 Safer gambling support line direct on 08003163488 or chat to us online.
Alternatively, speak to someone else from your own circle of family or friends who you know and trust.
If you need further detailed advice, or more specific help and counselling, please click below to find contact information for some of the excellent gambling support agencies available, such as GamCare.
If all else fails – stop gambling. Self-exclude yourself from all the websites on which you normally bet or play. Full details on how to self –exclude can be found here.
If you need further advice, help or counselling, please click here for contact details for some of the gambling support agencies available, such as GamCare.
At Mecca Bingo, we want you to enjoy every second that you play with us. Find tips on how to play safely, discover places to get support and get information on all the tools we have in place at: keepitfun.rank.com
Your privacy and security is our number one priority here at Mecca Bingo. We protect your account with market-leading security technology so we’re one of the safest online casino sites to play on. We never sell or rent customer details.
This website is operated by Rank Interactive (Gibraltar) Ltd, a company incorporated in Gibraltar with registered number 120385 with its registered address at Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA.
Licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under licence numbers RGL 133 and RGL 134.
Licensed and regulated by The Gambling Commission under licence 2396 for customers playing in our land-based bingo clubs. Mecca Bingo is part of the Rank Group. MECCA® and the MECCA logos are registered trade marks of Rank Leisure Holdings Ltd.
Only players above the age of 18 are permitted to play our games. Underage gambling is an offence.
Please gamble responsibly and only spend what you can afford. For help and support with any gambling related issues, please contact GambleAware at https://www.gambleaware.org/ and 0808 8020 133.
