We care about you, so in line with the recent legislation set out by the UK Gambling Commission, there’s a new system in place to make sure you’re playing safely, are protected and having fun online – it’s called Player Protection.

Now let’s get to the nitty gritty so you know what to expect with Player Protection. Simply put, it’s a system that automatically monitors gaming behaviour. If there are any drastic changes in your play, then your account could be flagged.

If this happens, you can still play on site as normal, but you won’t be able to view any promotions or offers. But there’s no need to worry because it’s not permanent. Once your play has stabilised then you’ll be able to receive your bingo and slot offers again.

What is the new UKGC legislation?

The UKGC has stipulated that all gambling operators are required to interact with customers in a way that minimises the risk of customers experiencing harms associated with gambling. This has been set out in Social Responsibility Code 3.4.1 of the Licence Conditions and Codes of Practice (LCCP). As part of this legislation, we have to block accounts from taking part in promotions should those accounts show signs of potential harmful play.

We’re committed to responsible gaming and want to make sure that you keep it fun and play within your limits on our website. We offer various services to help you stay in control.