We want to make sure that you know you can trust us, just like you have for well over half a century. We’re one of the biggest names in bingo and part of the high street because we offer you promises we never break.

• We promise to give you a friendly, fun and safe environment for you to play and chat in.
• We’ve always valued your loyalty and always will.
• Your feedback’s important to us and we’ll always try our best to act on it.

For us, your privacy and security is priority number 1. We all know how important it is that our details are well looked after, which is why it’s a big part of our promise.

• We guarantee that your banking information and personal details are kept safe and secure, and we protect your account with all the latest security technology.
• The minimum deposit is £5 and the minimum withdrawal is £10. You can withdraw your funds as often as you like because we don’t set a limit.
• You can take out up to £15,000 in one go (once we’ve verified your identity). If you want to withdraw more than this, our Customer Service team will be happy to do it for you.
• We won’t take an age to process your withdrawals – we’ll deal with them quickly. Then once it’s done, it’ll take as long as your bank’s normal process is.
• We’ll always ask you if you want to unsubscribe from email or SMS marketing messages.

We’re always giving our players free cash and our bingo bonus funds are really easy to use.

• We’ll always be clear and open about where you can spend your bonus funds on our site.
• We’ll make the details of our promotions nice and clear and note them in the terms and conditions.
• You’ll always see the amount you’re about to spend, whether bingo, slots or any other game.

We want everything to be plain sailing for everyone who plays at Mecca, so we’ve got a team of fun and helpful staff to give you a hand when you need it. They’re a friendly bunch who’ll always go that extra mile to make your gaming experience the best around.

• Our Customer Service team is based in the UK and you can give them a shout 24 hours a day, 7 days a week.
• We’ll try our hardest to sort out your problems within 5 working days.
• We’ll keep you informed at every step.
• Our bingo chat moderators will always do their best to help you and answer any questions you might send their way.